Privacy Policy

We collect information you provide directly, such as when you create an account, make purchases, or contact customer support. This includes your email address, transaction history, cryptocurrency wallet addresses (for transaction purposes only), and communication preferences. We also automatically collect technical information like IP addresses, browser type, device information, and usage patterns to improve our services and ensure platform security. We use cookies and similar technologies to enhance user experience and analyze site performance.

Your personal information is used to process cryptocurrency transactions, deliver digital gift cards, provide customer support, and improve our services. We analyze usage patterns to enhance platform functionality and security measures. We may send you transactional emails about your purchases, account updates, and important service announcements. Marketing communications are only sent with your explicit consent and you can opt out at any time. We never sell your personal information to third parties or use it for purposes other than those disclosed in this policy.

We store your data on secure servers located in the United States and European Union, with robust encryption both in transit and at rest. Personal information is retained only as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for regulatory compliance purposes, typically for 7 years. Account information is maintained while your account is active and for a reasonable period afterward to facilitate reactivation if desired. You can request account deletion at any time, subject to legal retention requirements.

You have the right to access, update, correct, or delete your personal information at any time through your account settings or by contacting our support team. You can opt out of marketing communications while still receiving important transactional and security-related messages. For users in the European Union, you have additional rights under GDPR including data portability and the right to restrict processing. You can also file complaints with relevant data protection authorities if you believe your rights have been violated.

We work with trusted third-party service providers to process payments, deliver gift cards, and provide customer support. These partners are contractually bound to protect your information and use it only for specified purposes. We integrate with cryptocurrency payment processors and blockchain networks to facilitate transactions, but we never share unnecessary personal information. Our gift card suppliers receive only the minimum information required to fulfill orders. We may use analytics services to understand user behavior and improve our platform, but this data is anonymized whenever possible.

We implement industry-leading security measures including SSL/TLS encryption, secure data centers, regular security audits, and SOC 2 compliance. Our systems are designed with multiple layers of protection against unauthorized access, data breaches, and cyber threats. We use advanced monitoring tools to detect and respond to potential security incidents immediately. Employee access to personal data is strictly limited and monitored. We regularly update our security protocols to address emerging threats and maintain the highest standards of data protection.

Our services are not intended for users under 18 years of age, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately. Parents or guardians who believe their child has provided personal information to us should contact us immediately. We encourage parents to monitor their children's internet activity and educate them about online privacy and security. Age verification may be required for certain transactions or account features.

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated through email notifications and prominent notices on our platform at least 30 days before taking effect. Continued use of our services after policy updates constitutes acceptance of the revised terms. We maintain a version history of our privacy policy for transparency. You can always find the most current version on our website, and we encourage regular review to stay informed about how we protect your information.